Refund policy

Returns and Refunds
Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind. We ask that all purchases are final.

In the rare case your plant has suffered severe damage on its journey please keep your plant inside the packaging it arrived in and reseal. Contact The Power Plant within two working days with photos of the damaged plant in its packaging (before resealing) so we can lodge a claim with our courier provider and organise for your plant to be collected for return and a full refund provided.

When purchasing from our brick-and-mortar store, your purchase must be returned to the store and we will process the return via the same way you originally paid.

All exchanges or refunds will be returned to you in the same way originally paid.

Loss of parcel 
If your plant order can be tracked to the delivery address provided at the time of your order The Power Plant will not be liable for this loss. However, if your parcel has been lost in transit due to handling by our couriers we will contact you to either refund or replace your order.

Shipping
To return your online purchase, you should mail your product to:
The Power Plant 
16 Maclean Street
Paraparaumu Beach
Paraparaumu 5032
New Zealand