HEMLEVA Pin - Pilea The Friendship Plant

Delivery Options Available:

1. Nationwide Courier
2. Local Drop Off (Paraparaumu, Paraparaumu Beach, Raumati, Raumati South, Raumati Beach) - FREE
   Orders placed before 3pm will be endeavoured to be delivered that afternoon. Orders placed after 3pm will be delivered the following day.
3. Click and Collect (16 Maclean St, Paraparaumu Beach) This service is for customers who wish to collect from our store.

Dispatch & Courier Times
We currently dispatch North Island orders on Monday - Wednesday (cut off Wednesday 3pm) each week. North Island orders may take up to two business days. For all rural addresses please add an extra day. If you haven't received your order in a reasonable time frame please email info@thepowerplant.co.nz and we will track your order for you

South Island deliveries are sent out on Monday and Tuesday to avoid any risk of your order sitting in the courier depot over the weekend. South Island orders may take up to three days for delivery, for rural addresses please add an extra day.

A copy of your receipt will be provided via email. It is important to hold on to a copy of your receipt should you have any problems with your purchase.

Leaving Deliveries
Our deliveries don’t require a signature upon arrival, however, if you anticipate that you may not be home, please advise a safe place for the courier to leave your parcel when placing your order online.

Delivery Addresses
We accept both business and residential addresses for delivery however we cannot ship to a PO BOX address.

Returns and Refunds
Due to the fragile nature of plants your order cannot be exchanged or returned should you change your mind. We ask that all purchases are final.

In the rare case your plant has suffered severe damage on its journey please keep your plant inside the packaging it arrived in and reseal. Contact The Power Plant within two working days with photos of the damaged plant in its packaging (before resealing) so we can lodge a claim with our courier provider and organise for your plant to be collected for return and a full refund provided.

When purchasing from our brick-and-mortar store, your purchase must be returned to the store and we will process the return via the same way you originally paid.

All exchanges or refunds will be returned to you in the same way originally paid.

Loss of parcel 
If your plant order can be tracked to the delivery address provided at the time of your order The Power Plant will not be liable for this loss. However, if your parcel has been lost in transit due to handling by our couriers we will contact you to either refund or replace your order.

Shipping address 
To return your online purchase, you should mail your product to:
The Power Plant 
16 Maclean Street
Paraparaumu Beach
Paraparaumu 5032
New Zealand